Let them see your credentials, but focus on theirs. Take a genuine interest in their journey. Ask about their PhD and the thesis that shaped their expertise. Inquire about their medical school experience and what led them to choose their specialty. Notice the MBA or other advanced degrees—what did they learn, and how has it influenced their work?
Show equal curiosity and respect for all backgrounds. Be impressed by Harvard and Loyola, but also by schools you’ve never heard of before—each institution has its own unique strengths and stories.
Physicians love to share how they found their specialty. Healthcare executives are eager to discuss the latest innovations. Chaplains often reflect on profound patient or family interactions. Students light up when talking about a favorite professor who changed their perspective.
Ask, listen, paraphrase. Be more interested in their ‘alphabet soup’ than your own. Connection starts with curiosity.