3 loaded letters

3 loaded letters

How many letters do you have after your name? DO? RN? MD? CPE? MBA? CRNA? MHA? NP? FACHE? Whew, some of you have a lot of them! And they do define a part of us.

A member of a meeting mentioned the following about a physician that was not present, “He’s a really good surgeon, but…” Immediately a nurse spoke up with, “If you have to put a ‘but’ after his name…he’s not that good!” Awkward silence began!

Do you know some terrific people who have those three silent letters, ‘but’… after their name in your mind? True or not, deserved or not, even perfectly descriptive or not, that ‘but’ after their name not only hurts them, it hurts you: how you interact with them, speak about them, and judge them. The old saying that holding a resentment is like taking poison and hoping the other person will die!

Our presence is fully dependent on how we enhance the other’s presence. Consultant Char Wenc advises, “Be present and have presence” and these two words are not always the same. One of my grad students put it a bit differently with the same meaning: “Showing up is not always showing up!” (It sounds better than it reads!) If we add three letters, ‘AND’, after their name then the fullness of the life of the person, despite their flaws, enriches us with full presence.

This week listen to how the word ‘but’ is used with people and ideas at meetings and how disconnective it can be. Or if you’re feeling really brave, see if you spot the possible ‘but’ when listening to a spouse or child wanting to go somewhere…now!

The art of an introduction

The art of an introduction

How do you think of others?  How do you introduce them?

I notice that physicians are known and introduced by their name and their specialty and…that’s it! It is as if they are a “noun” defined by a name and a thing…their specialty. Of course, depending on the specialty this can come with a raft of judgments! Surgeon? We all know what they are like, right? Hospice? They are so nice! But what if we help this definition-by-noun/title with a metaphorical verb/adverb after their name and specialty. “Dr. Hicks is our neurosurgeon and also a Boston marathoner and she is certainly that too in the OR and at the bedside…she never gives up. 

Dr. Ana McKee at The Joint Commission holds three C-Suite titles and was once introduced by those titles (her nouns) with the following, “And she has met seven Supreme Court Justices (her husband is a Federal Judge) and you’d never know it unless you ask by the way she treats everyone not as better or worse but as who we are together.” Doesn’t this round out her identity to you a bit better than only her influential status at The Joint Commission?

Who do you know at your place…and how do you both think about them and introduce them? Enhance their presence and you will enhance yours as well.