Paraphrase-Summarize-Empathize

Paraphrase-Summarize-Empathize are the platinum standards for the leader who teaches and facilitates the learning of those who need their problem to get on the right track to a solution.

- When we paraphrase, we are seeking to understand the other.
- When we summarize, we are working with the other to focus more clearly.
- And when we empathize, we are recognizing that even the most technical information has an emotional element to us and to the other.

This next week perhaps be aware of those around you who employ these more important but often neglected skills. How did they do it? What was it like for you when they used these skills with you?