This was the response I had from recent interactions with two different people. I didn’t ask for the response and frankly I might have passed it off as a simple ‘thank you’. But the earnestness of their first three words took me by surprise. It made me wonder how often I may have missed this message before. I also wondered how many times I may have missed helping someone to feel heard, with my focus instead working to ‘solve for’ or advise or placate or quiz. Those people may have felt better heard by their dog, cat or budgie! Making someone feel heard doesn’t have to be complex - paraphrasing and empathy are powerful tools for simple communication. When was the last time you said to yourself “I felt heard”, or better yet the last time someone told you “I felt heard, thank you.”?