Steve and Jayne Lowell introduced me to three very useful words: Mission-Moment-Mess. I sometimes use them for personal reflection, sometimes to frame a speech or a coaching call, often as a set of choices for someone taking my presentation skills class, and always as a reminder that words provoke the story.

Can you imagine giving a presentation on any of those three words and not launch into a story, an example, a person, an interaction? Even in ordinary conversation we can probe gently with “What do you think drives your efforts (mission)?” or “What was that moment like for you?” or “That sounds like it was quite a mess! How’d you get out of it? (or better “What did you learn from that?”)

As I reflect on my previous day I’ve found it helpful to just briefly, always non-judgmentally, and honestly ask…”How did I act on my mission, what was that special moment, and whew, how’d I get out of that mess (or what did I learn if I’m not out yet!”) Of course at the same time thankful for people like Steve and Jayne who remind me with their words.